FrequentlyAsked Questions

Hello foodie friends! Welcome to our frequently asked questions page. We take pride in providing a personal chef experience delivered from our kitchen to your table. Don’t see an answer to your question below? Please feel free to reach out to us on our Contact page.

When will my Curious Dish be delivered?

During the checkout process, you will be prompted to select your ideal time slot. Your Curious Dish will be delivered during the time window of your choice. To order your first meal, click here.

How do I change my delivery time?

You can log in via the Curious Table website or app and adjust your time up to 24 hours in advance.

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions.”
Click View next to your Subscription
Click “Modify Subscription” under Subscription Totals

Modify Subscription Walkthrough the process, as if making a new order
Select your meal size and meal type
Options include: Meat-based, Plant-Based, and Half-Meat, Half-Plant-Based
Click Next
Review order details
From here please re-select  DAY OF THE WEEK FOR MEAL ARRIVAL(S) * and TIME OF THE DAY FOR MEAL ARRIVAL(S) *
Agree to terms and conditions
Complete order

Can I pause my delivery?

We take pride in providing a personal chef experience and our food delivery service. That being said, we need to plan special ingredients accordingly and so do you! We can only pause your next billing cycle.  Please text us directly by responding to any text you’ve received from us for emergency pauses. This is to guarantee the consistency and quality of our fresh cooked foods. If a week’s delivery is canceled, we will roll your credit forward to a future week, or you can donate your meal to a deserving family.

To pause your next billing cycle and associated meal, follow the directions below.

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription
Click Pause Subscription Next Billing Cycle

Subscription Changes

You will receive this prompt:

Pause

What this prompt means:
You are pausing your next billing cycle and the meal associated with that billing cycle.  This means if you are clicking pause on Tuesday for a meal that will be delivered on Thursday, you are not pausing your current week’s meal.  You are pausing your next week’s meal.  Why?  Because your billing cycle has already gone through in order for us to plan, prep, shop for and make your meal.  If your delivery date is Thursday, you will be billed immediately on Friday for your next week’s meal.  If you are pausing long term, such as for a vacation, we encourage you to pause prior to your current meal delivery.  If you are pausing just for one week, we encourage you to donate your delivery.  See the instructions for the donation below.

Have an emergency pause? You have the option to donate your meal to those in need by texting a response to any recent Curious Table text and letting us know that you cannot take delivery on your meal this week and would like to donate your meal.  We will accept all meal donations prior to delivery.  In other words, as long as your meal is not already en route, we can make this adjustment for you!

Once paused, you will see this message in your account:

You've been paused

How do I change my delivery day?

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription
Click “Modify Subscription” under Subscription Totals

Modify Subscription

Walk through the process, as if making a new order
Select your meal size and meal type
Click Next
Review order details
From here select DAY OF THE WEEK FOR MEAL ARRIVAL(S) * and TIME OF THE DAY FOR MEAL ARRIVAL(S) *
Agree to terms and conditions
Complete order

How do I change the size of my meal?

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription
Click “Modify Subscription” under Subscription Totals

Modify Subscription

Walk through the process, as if making a new order
Select your meal size and meal type
Click Next
Review order details
From here please re-select  DAY OF THE WEEK FOR MEAL ARRIVAL(S) * and TIME OF THE DAY FOR MEAL ARRIVAL(S) *
Agree to terms and conditions
Complete order

How to change my meal type preference between meat and plant-based options?

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription

Modify Subscription

Click “Modify Subscription” under Subscription Totals
Walk through the process, as if making a new order
Select your meal size and meal type
Options include: Meat-based, Plant-Based, and Half-Meat, Half-Plant-Based
Click Next
Review order details
From here please re-select  DAY OF THE WEEK FOR MEAL ARRIVAL(S) * and TIME OF THE DAY FOR MEAL ARRIVAL(S) *
Agree to terms and conditions
Complete order

How do I reactivate a paused account?

To unpause an account that is on hold please follow the steps below.

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription
Select “Unpause Subscription”

Subscription Changes

Once unpaused, you will see this message.

Reactivated

How do I cancel my subscription?

To cancel your subscription entirely.

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription
Select “Cancel”

Subscription Changes

After canceling, you will receive this message.

Cancelled

How do I reactivate a cancelled account?

To reactivate a cancelled subscription.

Go to CuriousTable.com
In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription
Select “Unpause Subscription”

Reactivate from Cancel or Pause

After continuing your subscription, you will receive this message.

Reactivated

What is my billing cycle? When do I get billed?

To view your billing cycle and understand what week you are on when modifying your meals, follow these directions.

In the top right corner hover over “My Account” and select “My Subscriptions”
Click View next to your Subscription
From this page, you will be able to review and make any changes to your account that you’d like.
At the top of this page, you will be able to view your current billing cycle – when your last meal was delivered and when you will next be billed.  

Billing Cycle

Scrolling down this page, you will be able to review the details of your account to ensure they are correct and make any changes.

Modify Subscription

At the bottom of this page, you will be able to review your order history.

Billing History

How do I refer someone?

Be sure that you are logged in to your Curious Table account.  From My Account in the top right corner, you can click the Refer a Friend link or visit the link directly by clicking here.

On the Refer a Friend page, you can choose to refer a friend by email and have an email sent directly to them or refer via any of the social media buttons provided.  Email is the best way to refer a friend.  Your friend will receive a special promo code for their first meal free and once they have become a paying customer in the system, your referral code will be accepted and any credits toward your account will be applied.

Do you offer vegan, vegetarian, gluten-free, or dairy-free?

Yes! Our Chefs take pride in their versatile abilities to create outstanding allergy-friendly and special diet dishes. With a personal chef food service, we want to deliver you the best! When selecting your subscription or per Curious Dish, you may choose a Meat-Based, Plant-Based, or Mixed-Meal option. Also, we will learn all about your family’s preferences, and if you have any allergies or are dairy or gluten-free during the sign-up and intake process. To update your meal preference click here to log in to your account.

How does a Curious Table meal arrive?

Your Curious Dish will arrive handmade by a personal chef and perfectly hot (or cold depending on the dish) in an insulated bag. Each part of the menu is served in high-quality glass and wood dishes with lids, ready for your table or to be refrigerated.

How do I return the insulated bag and dishes?

Simply place the dirty dishes (don’t bother cleaning!) back in the bag, and set by your front door. We will pick them up on our next round.

What if I forget to set the bag and dishes outside my door?

No problem, just leave it out for your next delivery date. If you accumulate more than two sets of bags and dishes, we may ask for a refundable deposit.

How do I know my Curious Dish is on its way?

We will send you a text message when en route to your front door.

Do I have to wash the dishes?

Not unless you really want to! This is a true chef-to-table experience that requires no work, preparation or cleaning on your part. Let your personal chef do the dirty work for you. Simply set the mood and your table for an inspired Curious Table creation in the comfort of your home. Just put the dishes back in the tote when done.

What is your cleaning process or procedures?

We wash, rinse, sanitize, and air-dry our dishes and totes according to local health codes and standards.

How are you dealing with COVID-19?

We are practicing extreme diligence in food hygiene and safety practices. This means rigorous safety, cleaning, and sanitation protocols – we don’t miss a single temperature check and always wear masks and food-service gloves throughout preparation and delivery. We follow the guidance offered by the U.S. Centers for Disease Control, the U.S. Food and Drug Administration, the World Health Organization, and others.
We also offer contact-free operations and disposable dishes, if preferred and requested
by the customer.

Where does the food come from?

Committed to excellence, we select our produce and raw ingredients with care. We shop at discerning local markets, use quality wholesale food suppliers, and choose all-natural and organic ingredients whenever available.

Is your food made fresh?

Always! Our meals are prepared just prior delivery, no heat lamps, nothing frozen or prepackaged, and never reheated.

I have a problem with my order. What do I do?

Just let us know. We are committed to your complete satisfaction in every aspect of the Curious Table experience. If something does not meet your expectations, we will do everything possible to make it right. Please contact us here or feel free to respond to any of our text messages with your questions or feedback.

I won’t be home on time. What do I do?

Reply to the delivery text with how you’d like us to proceed. We will attempt to accommodate any last-minute changes the best we can.

How do I tell you about dietary restrictions and allergies?

After you have signed up, we will contact you for the intake process. This is where we learn about you and each member of your family’s dietary needs and preferences, including but not limited to:

Plant-based and/or meat-based eating habits for each family member.
Food allergies, including nuts, dairy, and any other allergens.
Taste preferences.
Gluten-free needs.
Spice levels.
Protein needs.
Portion sizes and leftover preferences.
Option to use the ‘convenience package’ which includes plates, bowls, cutlery, glasses, and a carafe of purified water ready for you to serve your family.

 

OurPricing

  • Personal Meal
  • $29 / week
  • Serves 1 Person
  • Sign Up
  • Extra Large Meal
  • $83 / week
  • Serves 6 - 8 People
  • Sign Up
  • Banquet Meal
  • $97 / week
  • Serves 8 - 10 People
  • Sign Up